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Customer service

Life and disability income insurance customer service

View frequently asked questions.

Log into augustarfinancial.com to get servicing forms.

Hours: 8:30 a.m. to 5 p.m. EST (Monday – Friday)
[email protected]
(In order to receive contract specific information, please log into augustarfinancial.com and use the contact form.)

Phone: 800.366.6654
P.O. Box 237, Cincinnati, OH 45201-0237

Annuity customer service

Access Annuity forms or frequently asked questions

Hours: 8:30 a.m. to 5 p.m. EST (Monday – Friday)
[email protected]

(In order to receive contract specific information, please log into augustarfinancial.com and use the contact form.)

Phone: 888.925.6446

P.O. Box 5308, Cincinnati, OH 45201-5308

Retirement plans customer service

Hours: 8 a.m. to 5 p.m. EST (Monday – Friday)
[email protected]

Phone: 877.777.1112

P.O. Box 5358, Cincinnati, OH 45201-5358

Need a financial professional?

To find a representative in your area, please email [email protected] and include your contact information, location and type of product that you are interested in. For help purchasing an annuity, please contact [email protected]. We will share a representative in your area that can assist you.

Claims

Visit our Claims section to report a claim.

Life insurance claims

[email protected]

Phone: 877.446.3010

Fax: 513.794.4521

AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237

Disability insurance claims

[email protected]

Phone: 844.290.1790

Fax: 513.794.4521

AuguStar Financial, P.O. Box 237, Cincinnati, OH 45201-0237

Annuity claims

[email protected]

Phone: 888.925.6446

Fax: 513.794.4730

AuguStar Financial, P.O. Box 5308, Cincinnati, OH 45201-0237

Corporate address

Corporate headquarters:
AuguStarSM Financial
One Financial Way
Cincinnati, OH 45242
Phone: 513.794.6100

Latin America Operations (ON Foreign Holdings, LLC)
550 W. Cypress Creek Road, Suite 370
Ft. Lauderdale, FL 33309
Phone: 954.958.7220

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